How To Videos
Mounting Tips
Connecting Your Device
WiFi Password Issues
Changing Your Router or WiFi
Hot Spot Connection Issues
iPhone iOS Updates
Do You Have a VPN?
Disable App Tracking
App Updates
App Can't Detect Cartridge
Power Saving Mode
Change Your Dispensing Schedule
General FAQs
Why does my AC clog?
Why does my AC clog?
How does iFLO® work?
How does iFLO® work?
The iFLO® Smart device connects to your Wi-Fi, identifies your geographic location, and receives weather feed from the weather API to determine the temperature and humidity in the location of your device. This happens upon set up and monitors the weather continuously for spikes in temperature and humidity.
Based upon this information, iFLO® sets up a customized dispense schedule to dispense approximately 6 oz of our proprietary formula every 2 weeks to ensure that your drain pan and drain line are clean and clear. Cleaner cartridges come in 3-month, 6-month, and 1-year sizes. Each 36 oz or 72 oz iFLO® cleaner cartridge will last from 3 to 12 months depending on your temperature and humidity.
iFLO® is the ONLY automated device that can put a cleaning solution directly into your drain pan. Unlike bleach, chlorine tablets, or vinegar which can corrode your A/C parts, the iFLO® cleaner solution is 100% safe and effective and is guaranteed to NEVER damage your A/C.
With iFLO® there is also no need to ever remove the front panel of your A/C to throw in tablets or dangerous chemicals.
Since iFLO® dispenses automatically, whether you’re home, on a trip, or away for an extended period you never have to worry about your A/C clogging again. iFLO® gives you the peace of mind you deserve.
What does the iFLO® app do?
What does the iFLO® app do?
- The iFLO® app is your installation assistant that walks you through the very simple setup process with step-by-step animated videos.
- The iFLO® app uses your iPhone® or Android® device to connect the iFLO® smart device to your Wi-Fi. Once connected, iFLO® geolocates and receives live weather updates to know when to dispense the iFLO® cleaning fluid based on your local temperature and humidity.
- The iFLO® app monitors your device, maintains a log, and notifies you every time your iFLO® dispenses the cleaning solution.
- The iFLO® app notifies you when the iFLO® cleaner cartridge is low and when you need to replace it with a new one.
- The iFLO® app can automatically order you a new cleaner cartridge one week before your cartridge is empty so you are always protected.
- The iFLO® app will authenticate the iFLO® cleaner cartridge by verifying the unique QR code for your iFLO® cleaner cartridge to turn the iFLO® device on.
How easy is it to install?
How easy is it to install?
Installing iFLO® takes less than 5 minutes and is all shown in the easy-to-follow iFLO® app.
- Download the free iFLO® app.
- Locate your air handler, peel off the space-age polymer self-adhesive self-adhesive backing from the bracket and stick it on your air handler.
- Connect the silicone tube to either the open-access connector or tap the line and insert the drain pan saddle, insert the nozzle to direct the iFLO cleaner into the drain pan.
- Install the 4 AA batteries included in your kit and connect to your Wi-Fi.
- Then scan the bottle, insert the cartridge, and you’re done.
What's in the iFLO® kit?
What's in the iFLO® kit?
Is the iFLO® cleaner safe and how long does it last?
Is the iFLO® cleaner safe and how long does it last?
Yes, the iFLO® cleaner solution is 100% safe. The iFLO® cleaner is a bio-enzymatic cleaning solution that uses enzymes that are biologically engineered to break down Zooglea on a continuous basis for up to 72 hours and flush it out.
Based upon your temperature and humidity, iFLO® sets up a customized dispense schedule to dispense approximately 6 oz of our proprietary formula every 2 weeks to ensure that your drain pan and drain line are clean and clear. Each 36 oz iFLO® cleaner cartridge will last from 3 to 6 months depending on your local temperature and humidity.
Feel free to contact support for assistance: 888-979-iFLO(4356)
How do I get more iFLO® cleaner cartridges?
How do I get more iFLO® cleaner cartridges?
You can sign up for a subscription, or purchase directly from our website, or Amazon. You can also have the iFLO app automatically order you another one when your cartridge is on its last dispense, ensuring that you are always protected.
How many iFLO® devices do I need for my home or office?
How many iFLO® devices do I need for my home or office?
Each iFLO® protects one air handler. You will need an iFLO® for every air handler at the your location.
What is the iFLO® Guarantee and Warranty Policy?
What is the iFLO® Guarantee and Warranty Policy?
Every iFLO® kit comes with a 1-Year 100% MONEY BACK GUARANTEE. If you are not fully satisfied for any reason, just return it back to us along with proof of purchase for a full refund of the purchase price less shipping and handling.
iFLO® Set up and Install
Where is my AC handler located?
Where is my AC handler located?
The location of your air handler depends on the type of central air conditioning system you have and the design of your home.
Your air handler can typically be found indoors, some common locations are the attic, utility closet, garage or basement.
Locate your AC handler
Feel free to contact support for assistance with locating your AC handler 888-979-iFLO(4356)
Why do my iFLO® device lights turn off after setup and installation?
Why do my iFLO® device lights turn off after setup and installation?
Your device lights are most important during the setup and installation of your iFLO device. It is normal that they shut off after your device is setup and it does not mean there is an issue with your device.
After installation, the device lights function as a method of communication from your device to your app to the server.
A few examples of when they will illuminate; when getting ready for a dispense, if your battery is low or if you need a new bottle. Otherwise, they will remain in their battery-saving mode.
Can I connect iFLO® if my drain line is one-inch thick?
Can I connect iFLO® if my drain line is one-inch thick?
Yes iFLO will work for you if you have a one-inch pipe. The iFLO kit provides two different adaptors: an open and closed drain line adaptor.
The open drain line adaptor is a tiered plastic adaptor that will fit on a one-inch drain line.
The closed drain line adaptor can fit a one-inch drain line but will require extra force to snap in place. While this is the preferred method for installing iFLO, if you are working with a one-inch pipe we recommend testing this fitting before drilling into your drain line.
Does customer service help with set up and installation?
Does customer service help with set up and installation?
Yes, if you would like to speak to a representative please contact iFLO® Support at 1-888-979-iFLO(4356)
Why do I need the QR code on the iFLO® cleaner cartridge?
Why do I need the QR code on the iFLO® cleaner cartridge?
Every cartridge of iFLO® cleaning solution features a unique QR code that must be validated before you insert it into the device.
Our iFLO® cleaner cartridges are intended for one-time use and require a QR code for validation to ensure the cartridge's authenticity and contents. Attempting to use an unverified cartridge and solution will cause damage to your iFLO® device.
How should I position the tubing?
How should I position the tubing?
The device should be installed above the drain line. From there, the tubing should be going down vertically. There should no loops or kinks, as the device dispense function is gravity fed.
Any loops, kinks, or horizontal installations, may create negative air pressure preventing full dispenses for your iFLO®.
What do the lights on the iFLO® device mean?
What do the lights on the iFLO® device mean?
🟢 Green light
- Green light blinks slowly when a user is connected to the iFLO device.
- Green light will remain solid after successful communication to the iFLO server.
🔵 Blue light
- Blue light is blinks slowly when the iFLO device is in Wi-Fi pairing mode.
- Blue light will remain solid after a successful connection to Wi-FI
🟡 Yellow light
- Yellow light indicates battery level.
- When yellow light is blinking it indicates batteries are low and should be replaced
🔴 Red light
- Red light will remain solid when there is no bottle installed.
- Red light blinks rapidly when a valid bottle with no remaining dispenses is installed.
- Red light blinks slowly when an invalid bottle is installed into the iFLO device. i.e. you installed a bottle in the iFLO device prior to being validated in the app.
My HVAC doesn't have drain line access; is it safe to drill a hole into the PVC pipe to install my iFLO® device?
My HVAC doesn't have drain line access; is it safe to drill a hole into the PVC pipe to install my iFLO® device?
Yes, it is safe to drill into the PVC pipe using our iFLO® drill bit that is provided in the iFLO® kit. We have carefully designed this drill bit with a guide and collar to ensure you do not damage your AC drain line. Be sure to set your drill to a low-speed setting.
Do I need a subscription to use iFLO®?
Do I need a subscription to use iFLO®?
iFLO® does not require a subscription to operate.
Is the iFLO® app required for use?
Is the iFLO® app required for use?
Yes, the mobile application is where you will have access to your device status and the dispensing schedule. Through the application, you will receive timely alerts, reminders, and device updates.
What do I need the plug on the side of the iFLO® device for?
What do I need the plug on the side of the iFLO® device for?
Please do not attempt to plug anything into as it will cause damage to your iFLO® device.
What is the purpose of the drill hole on the iFLO® hanger?
What is the purpose of the drill hole on the iFLO® hanger?
This drill hole on the iFLO® hanger can be used in an instance where the tape on the back of the hanger may not work for you due to the configuration or location of your air handler. This drill hole allows you to mount your iFLO® to drywall or a wooden stud.
Note: If you do not have a wooden stud available to install the iFLO® you will need to use a drywall anchor to fasten the hanger.
The drill hole is also designed for commercial installation to allow mounting with a flat-head sheet metal screw directly to the air handler. This should only be done by an experienced HVAC technician.
Is iFLO® safe if my AC drain line is also connected to my septic tank?
Is iFLO® safe if my AC drain line is also connected to my septic tank?
Yes! iFLO is completely safe for your septic tank. In fact, it will benefit the bacteria in your septic tank as well as the bacteria in your AC drain pan and drain line.
iFLO® Account Support
How do I create an iFLO® account?
How do I create an iFLO® account?
1. Download the iFLO® app. Available for IOS and Android.
2. When you open the app, you will first be asked to enter your phone number.
3. You will receive a verification code for the phone number you entered.
4. Enter the verification code.
a. You have the option to request another code if you don’t receive one shortly after entering your phone number.
b. Alternatively, you can press the back button if you have entered the phone number incorrectly.
5. Once you enter the verification you will be prompted to complete your profile which asks for your name and email address
6. After you fill out your information, click “accept terms and services".
7. Press Continue
How to manage an iFLO® account?
How to manage an iFLO® account?
- Open the iFLO® app and select “more” on the bottom right of the screen
- Then click on "profile" and select "edit" on the top right screen
-
Once you select "edit" you will be able to update the following:
- First name
- Last name
- Email address
- To update your phone number, you will receive an OTP to the phone number currently on the account. Once you enter the OTP in the app, you will have access to update the phone number on the account.
How to set and update the iFLO® device location
How to set and update the iFLO® device location
Setting the device location occurs during the set up and installation process. You will be asked for the address where your device is located and installed. Please note your iFLO® dispensing schedule is based on your location and geographic region. The accuracy of this information is necessary to optimize iFLO® performance.
What if my iFLO® device is having problems connecting to Wi-Fi?
What if my iFLO® device is having problems connecting to Wi-Fi?
We recommend resetting your Wi-Fi router.
If that does not work, please feel free to contact iFLO® support 888-979-iFLO(4356)
Device Management
How do I set up and control notifications?
How do I set up and control notifications?
How does iFLO® device know of determine when to dispense the solution?
How does iFLO® device know of determine when to dispense the solution?
iFLO® uses geolocating to determine your dispensing schedule based on the weather patterns in your area.
What is the "add extra dispense" function in the app?
What is the "add extra dispense" function in the app?
You have the option to send an extra dispense down your drain line when you deem to be appropriate.
How do I manually add an extra dispense?
How do I manually add an extra dispense?
Yes here is our Manual Dispense Instructions:
- Wake up Device: Press main button once to wake up the device. Wait until the indicator light is stable. (10 seconds to fully wake up)
- Trigger Manual Dispense: Press the main button once.
Then quickly press & hold the main button again for 5 seconds.(Watch video for full sequence) - Check Success: With a successful manual dispense, you'll see the lights all illuminate from left to right and back again with a slight clicking sound in the device and fluid will release into line.
Feel free to contact Customer Support for additional assistance:888-979-4356
Will I be notified when the battery is running low?
Will I be notified when the battery is running low?
Yes, your iFLO® device will inform you through push notifications when your batteries are running low.
Will iFLO® keep working even if my internet or power go out?
Will iFLO® keep working even if my internet or power go out?
Yes, your iFLO® is battery-operated and will dispense even if your Wi-Fi goes out.
What to do if you are moving?
What to do if you are moving?
Depending on whether you are leaving your device behind or taking it to your next home, please follow the steps below:
We could combine the question into a "What to do if you are moving?" and remove the "How do I migrate ownership?"
Option A: Leaving the iFLO for the New Owner (Migration)
Use this option if the iFLO stays with the house.
- Open the App: Navigate to the specific Location you wish to transfer.
- Start Transfer: Tap the Transfer Icon and select Confirm Transfer.
- Recipient Info: Enter the New Owner’s mobile phone number.
- Completion: Once the new owner accepts the transfer in their iFLO app, they will have full control.
Note: Ensure you use the exact mobile number the new owner will use for their account to avoid delays.
Option B: Taking the iFLO with you (New Address)
Use this option if you are reinstalling your current device in a new home.
- Navigate to Locations: Open your app and go to the Locations menu.
- Reset Setup: Select the device and choose New Installation.
- Configure: Follow the guided setup steps. This allows the iFLO to sync to the new HVAC system and local environmental data (humidity/weather) at your new address.
Can multiple people login and use the same iFLO® account?
Can multiple people login and use the same iFLO® account?
Yes, the iFLO® application can be downloaded on different devices. To login on another device, you will need to enter the phone number you originally used to set up the account. The iFLO® devices and your profile information will appear.
Can I delete my iFLO® account?
Can I delete my iFLO® account?
Please note that when you delete your account you are deleting all the data and information associated with that account. This action is irreversible.
iFLO® Cleaner Cartridges
Do I need to use an official iFLO® cleaner cartridge for my device?
Do I need to use an official iFLO® cleaner cartridge for my device?
Yes! Your iFLO® device exclusively works with our proprietary drain line cleaning solution. iFLO® cleaner cartridges are intended for one-time use and require a QR code for validation to ensure the bottle's authenticity and contents. Attempting to use an unverified bottle and solution will cause damage to your iFLO® device.
How do I validate a new iFLO® cleaner cartridge?
How do I validate a new iFLO® cleaner cartridge?
To validate your cleaner cartridge please follow the steps below:
- Open your iFLO® application
- Select the location where your bottle needs to be replaced
- Click "replace cartridge"
- You will be prompted to remove your current cleaner cartridge
- Validate your new cleaner cartridge by scanning the QR code printed on the label, or by manually entering the ID under the QR code
- Install the cartridge into the iFLO® device
What do I do if I can't validate my iFLO® cleaner cartridge?
What do I do if I can't validate my iFLO® cleaner cartridge?
If you are having difficulties validating your iFLO® cleaner cartridge, please contact support at 1-888-979-iFLO(4356)
How do I replace my iFLO® cleaner cartridge?
How do I replace my iFLO® cleaner cartridge?
The best way to replace your iFLO® cleaner cartridge is by signing up for our subscribe and save program. You can also visit your local retailer for iFLO® cleaner cartridge replacements.
To remove your cleaner cartridge from your iFLO® device follow the following steps:
- Remove your old iFLO® bottle by twisting in a counter-clockwise direction
- Discard old cartridge
- Grab your new cleaner cartridge and take off the cap
- Grab your phone and open the iFLO® app
- Click validate cleaner cartridge in the app
- Point your phone camera at the QR code printed on the bottle to scan QR code
- Confirm validation
- Insert new iFLO® bottle – twist clockwise and confirm it locks in and is secure
If you are have difficulties validating your new iFLO® cleaner cartridge, please contact support at 1-888-979-iFLO(4356)
What is the difference between the iFLO® Extreme cartridge and the regular 36oz refill cartridge?
What is the difference between the iFLO® Extreme cartridge and the regular 36oz refill cartridge?
The 36oz iFLO Extreme and 36oz Drain Line Cleaner Refill are the same size bottle and contain the same amount of solution. The differences between these solutions are the chemical formulations and dispense cycles. The iFLO Extreme formula is a higher concentrated solution and requires less dispenses per cycle. The regular iFLO refill formula has different concentration level and requires to dispense more frequently to keep and maintain the Zoogloea from building up inside your drain line.
What is Zoogloea?
What is Zoogloea?
Zoogloea (also known as elephant snot) is a thick, slimy, sticky bacteria that forms in your AC drain line and drain pan. Over time Zoogloea will cause your AC unit to stop working and potentially create overflow, leaks, and damage in your home. iFLO® dispenses a proprietary cleaning solution, which reduces the Zoogloea build-up and allows our AC unit to function properly.
Feel free to contact support for assistance: 888-979-iFLO(4356)
How does iFLO® prevent Zoogloea?
How does iFLO® prevent Zoogloea?
The proprietary iFLO® Solution was specifically designed to inhibit the growth of Zoogloea by attacking the "roots" directly at the source using a custom, bio-enzymatic formula.
The iFLO® Device features an automatic dispensing mechanism that injects the solution directly into your AC's drain line, ensuring constant maintenance.
